![]() ![]() These letters are provided 180 days prior to the expiration date.įor customers who do not currently have a REAL ID compliant card and are eligible to renew their DL or ID, two reminders will be sent, one in October 2020 and a second in April 2021 notifying them that their current DL or ID will no longer be valid for federal purposes beginning May 3, 2023. The other provides the three alternatives for renewal, and encourages them to handle their transaction alternatively, which is the DR-32. One is for renewing in person, which is the DR-5. How has DPS informed customers that they can conduct their transaction alternatively?Ĭustomers who need to renew their DL or ID receive two different kinds of letters. 14% - Do not want to pay additional fees to conduct a transaction online (assume the transaction fees online are higher than in person transactions).Īs long as customers choose to come into our offices rather than conduct their transaction alternatively, resources will need to increase for driver license operations.Īlso, please note that the fee of $1 is the same whether the transaction is conducted online or in the office.Ģ.14% - Do not want to pay online convenience fees.19% - More comfortable speaking to a person.19% - Do not want to disclose sensitive information online. ![]() The top reasons for coming into a driver license office are: In fall 2018, conducted a marketing study through Deloitte and found that 91% of our customers are aware of the ability to renew their license online yet still choose to conduct their transactions in person. However, these customers continue to conduct their transactions in person, which means more than 50% of all customers visiting driver license offices do not need to do so. In Fiscal Year (FY) 18 and (FY) 19, most driver license (DL) transactions could have been conducted alternatively (online, by mail or by phone).
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